Fredhopper Videos
Crownpeak Kurt Geiger - Customer Testimonial
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I'm Sean, currently at Kurt Geiger as an online trading manager. So I oversee our UK markets, which is three websites. Kurtgeiger.com, which serves our UK customers. Carvela.com, which is another one of our brands. And lastly, shoeaholics.com as well. I suppose Attract / Fredhopper has been our main service from you guys for a number of years now. It is integral in our tech stack, to be honest. It connects our landing and listing pages, which is huge. It's our category pages. It's our women's shoes pages. It's our content pages that sell our bags and our shoes to our customers. It services content, particular parts within these category pages, kind of like what we call an inline ad, which is these pieces of content beyond the products as well. It's probably not an overstatement to say it's used daily by probably nearly 10 people in the team. And that is probably going to grow. It's hard to obviously envision not having it because of how important it is to us. How well trained a lot of us are, knowledge we have in it. So I suppose when something's convenient and it works and you've got good relationship with the people, it ticks a lot of the boxes. We've worked on some really cool projects with the Fredhopper side where we've kind of looked at, okay, we sell shoes and bags. We have however many in stock. But actually, we know that men most commonly buy shoes and in a nine or a ten. Women's maybe in a four or five. So we've worked on really cool bits of data that actually prioritises those sizes more than maybe a two and a nine, which has really powerful impacts when you have thousands upon thousands of people viewing pages of products, how we can then sort that by a long list of products versus how, where they should appear on the page. But that definitely stands out as a pretty stellar piece of work we undertook. It combined kind of data on our side with their tool. We pushed it all through. It went live. It was tested. It worked. We now use that a lot across all of our websites to get the right product, right place, right time. Certain words mean different things all around the world. Now, when we put that through our customer lens, something in Australia might be very different in America versus China. That blends nicely with the Fredhopper tool. It gives us the ability to make sure the user's results. That search is really optimised by region. So Fredhopper's a nice enabler there. We've kind of got the data of what's going on, how to fix and kind of improve. And then obviously you see that pre and post as well. It's very easy to use both for myself but more junior assistants as well, which is great to get to the source of problems super quick. We do find even when new starters come to us, most often they've probably used it already, which is brilliant. That probably speaks volumes in the sense of its adoption. You're so reliant on that and completing that customer journey. They come onto the homepage and come into there through to the checkout. It's going to play a part somewhere. So both from a people side, technology side, I suppose I couldn't recommend it enough. It's kind of been the mainstay, which I think is this very concrete pillar, I think, in what we use and why we use it.